Resume
Beatrice Dorlouis
Houston, TX | Remote | 561.506.7205 | bdorlouis@growwithbea.com | linkedin.com/in/beatrice-dorlouis/
SUMMARY
Forward-thinking aspiring Information Technology professional with 15 years of diverse work experience in customer service and STEM fields. Interest in IT sparked through experiences as an entrepreneur and AI evaluator. Committed to continuous learning and seeking an entry-level tech position to contribute skills, drive, and make a positive impact. Completing the Computer User Support Specialist program at ACI Learning, acquiring comprehensive skills for an entry-level IT transition. Currently pursuing certifications in ITIL, A+, Network+, and Security+.
SKILLS
Troubleshooting
Active Directory
Ticketing System
Call Center Triage
iCloud, Virtual Migrations
TCP/IP, LAN, WAN, VLAN
Data Entry
Identity Security Threats
Bilingual
Remote Desktop Utility
Conflict Management
Microsoft Office 365
TECHNICAL TRAINING
ACI Learning Virtual Campus
Computer User Support Specialist (CUSS) Program Completion Date: June 2023
CERTIFICATIONS
PeopleCert
ITIL 4 Foundation April 2023
CompTIA
A+ (In Progress)
Security+ (In Progress)
Network+ (In Progress)
PROFESSIONAL EXPERIENCE
Grow With Bea (UrbanOwner) Houston, TX
Auto Fleet Management Jan 2020 – May 2022
Coordinates availability of fleet for local customers while maintaining inventory
Assisting customers with reservations software, in person, and over the phone
Vehicle maintenance, storage, and safety; maintain vehicles at highest level of quality based on specifications and requests
Handles check-in/check-out procedures as well as documenting all trip details
Automation Tester/Task Management
Following procedures and regulations to organize information or data using software such as DataCompute
Identify, analyze, and document problems with program output or content
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Quest Diagnostics Palm Springs, FL
Specimens Processing (Overnight) April 2018 – Aug 2020
Used various laboratory computer systems for labeling, inquiry, crediting, and resulting
Prepared samples for laboratory analysis and transport of specimens to other labs and clinical departments
Data entry at a rate of 6,000 alphanumeric keystrokes/hour
J&J Family of Farms Wellington, FL
HR Bilingual Assistant June 2017 – May 2018
Process, verify, and maintain personnel-related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence
Liaison for non-English speakers and translated all company memos and training materials into French and Haitian Creole
Nordstrom Wellington, FL
Customer Sales Associate Feb 2014 – July 2017
Consistently at the top for departmental sales, personally selling over 350k per year
Worked independently and performed opening and closing procedures
Answered inbound calls, chats, and emails to facilitate customer service
EDUCATIONAL BACKGROUND
Florida Atlantic University
Boca Raton, FL
BS Degree in Biology
2020
SKILLS & PROFICIENCIES
Management
Lab QA/QC
Data entry and processing
Research & Development
Copywriting and copy editing
Search Engine Optimization (SEO)
and Search Engine Marketing (SEM)
FREELANCE WORK
Event & Campaign Coordinator
Web Development
Artist Management
Intellectual Property Management
2017 to Present
Collaborate with local businesses on
building web presence as well as in person B2C engagement.